Residents' engagement
Hold your residents' engagement strategy, answer information requests and log safety concerns - all on the record.
Book a demoMeet your residents' engagement duties under sections 91 and 92 of the Building Safety Act in one place: publish and review your residents' engagement strategy, give residents a route to reach building safety information and raise concerns, and keep every information request and complaint logged with an evidenced, time-stamped response trail that forms part of the golden thread.
Sections 91 and 92 of the Building Safety Act require the principal accountable person to prepare and maintain a residents' engagement strategy, and to give residents building safety information on request. BuildSafe holds the strategy, records its reviews, and gives residents a route to reach safety information and raise concerns.
Every information request and complaint is logged with a time-stamped response trail that forms part of the golden thread - so you can show not only that you have a strategy, but that you are acting on it.
Key capabilities
- Residents' engagement strategy held and reviewed on schedule
- A route for residents to access safety information (s.92 requests)
- Concerns and complaints logged and tracked to resolution
- Time-stamped response trail for every request
- Engagement evidence kept in the golden thread
Frequently asked questions
What does the Building Safety Act require on resident engagement?
The principal accountable person must prepare and maintain a residents' engagement strategy (section 91) and provide residents with building safety information on request (section 92). BuildSafe supports and evidences both.
How are resident concerns handled?
Each concern or complaint is logged against the building with a time-stamped trail of the response, so there is a defensible record that it was addressed.
Part of one connected system
Portfolio compliance dashboard
Every building's compliance status on one screen, RAG-rated with a live compliance score, KPIs and due-date alerts.
Golden thread document management
A version-controlled, role-based home for your golden thread, mapped to Building Safety Act requirements.
Key Building Information (KBI)
KBI structured to the BSR's submission categories with a readiness indicator and BSR-ready export.
Inspections & statutory testing
The full statutory inspection and testing regime, scheduled and tracked against each item's legal frequency.
Warranty & O&M tracking
Keep building warranties and O&M manuals, their conditions and key dates in view so cover and information are never lost.
Audit trail & reporting
A complete, time-stamped audit trail and BSR-ready reporting across the portfolio.
AI-assisted safety case preparation
Draft your safety case report from the building's own record - every section the BSR expects, ready to review, edit and export.
See Residents' engagement in action
Bring one building and we'll show you it working on your own portfolio.
Book a demo CTS advisory →